‎Technologie‎

‎David Brandon‎

‎Joining Processes: An Introduction‎

‎Wiley-Blackwell 1997. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. In good all round condition. No dust jacket. Re-bound by library. Please note the Image in this listing is a stock photo and may not match the covers of the actual item800grams ISBN:0471964875 Wiley-Blackwell hardcover‎

Ссылка продавца : 6610412 ISBN : 0471964875 9780471964872

‎David Broek‎

‎Elementary Engineering Fracture Mechanics‎

‎Noordhoff International Publishing 1974. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. In fair condition suitable as a study copy. No dust jacket. Please note the Image in this listing is a stock photo and may not match the covers of the actual item850grams ISBN:9028603042 Noordhoff International Publishing hardcover‎

Ссылка продавца : 6879874 ISBN : 9028603042 9789028603042

‎DAVID BURGESS WISE‎

‎AUTOMOVILES VETERANOS‎

‎MANUALES DE DIVULGACION CULTURAL. TIENE NUMEROSAS FOTOGRAFIAS A COLOR.‎

‎David C. Gompert Irving Lachow Justin Perkins Center for Technology and National Security Policy US. Producer U. S.‎

‎Battle-Wise: Seeking Time-Information Superiority in Networked Warfare‎

‎National Defense University 2006-08-01. Paperback. Used:Good. National Defense University paperback‎

Ссылка продавца : DADAX1579060722 ISBN : 1579060722 9781579060725

‎David C. Planchard‎

‎Drawing and Detailing with SolidWorks 2009‎

‎Schroff Development Corporation 2009. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item1350grams ISBN:9781585035182 Schroff Development Corporation paperback‎

Ссылка продавца : 6641788 ISBN : 1585035181 9781585035182

‎David Carey Jr.‎

‎Farm Machinery How it Works S.‎

‎Ladybird 1970. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. In good all round condition. No dust jacket. Please note the Image in this listing is a stock photo and may not match the covers of the actual item150grams ISBN:0721402658 Ladybird hardcover‎

Ссылка продавца : 5149605 ISBN : 0721402658 9780721402659

‎David Chadderton‎

‎Building Services Engineering‎

‎Routledge 1994. This book has soft covers. Ex-library With usual stamps and markings In poor condition suitable as a reading copy. Routledge paperback‎

Ссылка продавца : 3869462 ISBN : 0419195300 9780419195306

‎David Chadderton‎

‎Building Services Engineering‎

‎Routledge 1994. This book has soft covers. Ex-library With usual stamps and markings In poor condition suitable as a reading copy. Routledge paperback‎

Ссылка продавца : 3869461 ISBN : 0419195300 9780419195306

‎David Chadderton‎

‎Building Services Engineering‎

‎Routledge 1994. This book has soft covers. Ex-library With usual stamps and markings In poor condition suitable as a reading copy. Routledge paperback‎

Ссылка продавца : 3869473 ISBN : 0419195300 9780419195306

‎David Clark‎

‎Plane and Geodetic Surveying for Engineers Volume 2‎

‎Constable 1968. Volume 2. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. In fair condition suitable as a study copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item850grams ISBN:0094543801 Constable hardcover‎

Ссылка продавца : 7414616 ISBN : 0094543801 9780094543805

‎David Clifford‎

‎ISO/IEC 20000: An Introduction to the global standard for service management‎

‎Manage your IT services more effectively… This pocket guide will show you how.<p>Whatever your business your capacity to supply products and services to your customers depends on your IT. Yet all too often companies and government departments fail to take effective control of their IT systems. Instead organisations rely on a confused mish-mash of different technologies and ad hoc working practices.</p><br /><strong>The solution: an ITSMS</strong><br />To avoid this fate your organisation needs to adopt an IT Service Management System ITSMS. Employing an ITSMS will enable your organisation to identify how to enhance the quality of service you deliver to your customers. The standard for an ITSMS is ISO/IEC 20000.<br /><br /><strong>ISO/IEC 20000 – The standard</strong><br />This pocket guide offers an overview of the purpose of the standard and shows how it can be used. Topics covered include qualification programmes certification schemes and the interrelationship of ISO20000 with other standards such as ISO27001. The overall emphasis of the guide is on ISO20K’s customer-driven approach ensuring your IT service management processes will be aligned with the needs of your business.<p> </p><p><strong>Benefits to business include:</strong></p><ul><li><strong>Deliver on the commitments you have made.</strong><br /><br />When you provide services to a customer the customer expects you to take responsibility for completing the job on time. From your perspective the way you deal with your suppliers plays a vital role in fulfilling that objective. Implementing ISO20000 entails adopting a holistic approach to service development and delivery enabling prompt and accurate communication between your organisation and your suppliers. By managing relationships with your suppliers you can establish a strong supply chain that will be capable of delivering on the commitments you have made. </li></ul><ul><li><strong>More efficient and effective service delivery.</strong><br /><br />Different divisions and departments are a fact of life in every organisation. The problem is how to get them working together. Without proper communication between your employees you cannot get them to cooperate. By adopting ISO20000 employee coordination can be improved and you can protect your organisation from the risk of different business units turning into information silos. Measures such as showing appreciation for actions that promote integration and using key performance indicators that encourage measurement across the departmental divide will foster team spirit and lead to more efficient and effective service delivery. </li></ul><ul><li><strong>Strengthen relationships and win new business.</strong><br /><br />You can improve the running of your business simply by using ISO20000 as a checklist of activities that need to be performed. However there are many advantages to achieving formal certification. In particular it will help you to strengthen your relationships with existing customers and to win new business.  If you are a service provider certification to ISO20000 is an opportunity to demonstrate the quality and reliability of your service management capability to existing and potential customers. </li></ul><ul><li><strong>Win new contracts.</strong><br /><br />For a service provider certification to ISO20000 can open doors and help you bid for new orders. Sometimes a customer organisation may make certification to ISO20000 a requirement when awarding a particular contract. </li></ul><p> </p><p>When businesses devote too little time to researching or planning how they deal with customers the quality of service they provide will inevitably suffer as they find themselves reacting to problems rather than devising a solution to them. In the long run the silo-based mentality leads to a decline in the quality of service the organisation can provide undermining relationships with customers and making it harder to forge new partnerships or win new business.</p><p> </p><p>This pocket guide contains invaluable advice on how to define the appropriate scope for assessment against ISO20000 and how the service management activities are audited using test data. It will enable you to ensure your IT service management processes align with the needs of your business and ultimately grow your business by improving your bottom line.</p><br /><br /><p><strong>Make your IT service management work for your business with ISO20000 … Buy this essential pocket guide today!</strong></p><p> </p><p> </p><p><strong>About the author:</strong><br /><br />David Clifford is one of the world’s leading authorities on ISO/IEC 20000. He is a regular speaker at international events managed by organisations such as EXIN and the itSMF. His knowledge experience and contribution to the ITSM industry have been formally recognised by the award of ‘Fellow’ status by the Institute of IT Service Management. He has worked in the area of business IT applications and IT service management supporting multi-billion dollar initiatives on a global scale. He is Head of the Consulting Practice at pro-attivo Ltd which is a global consultancy and training company.</p><p> </p> IT Governance Ltd paperback‎

Ссылка продавца : biblio47

‎David Croney‎

‎Design and Performance of Road Pavements‎

‎McGraw-Hill Publishing Co. 1991. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. In poor condition suitable as a reading copy. No dust jacket. McGraw-Hill Publishing Co. hardcover‎

Ссылка продавца : 5141217 ISBN : 0077074084 9780077074081

‎David D. Bedworth‎

‎Computer-Integrated Design and Manufacturing‎

‎McGraw-Hill 1991. This book has hardback covers. Ex-library With usual stamps and markings In poor condition suitable as a reading copy. No dust jacket. McGraw-Hill hardcover‎

Ссылка продавца : 3276903 ISBN : 0070042047 9780070042049

‎David D. Mara‎

‎Bacteriology for Sanitary Engineers‎

‎Harcourt Brace/Churchill Livingstone 1974. This is an ex-library book and may have the usual library/used-book markings inside. Rebound by library.This book has hardback covers. In fair condition suitable as a study copy. Harcourt Brace/Churchill Livingstone hardcover‎

Ссылка продавца : 4468533 ISBN : 0443009805 9780443009808

‎David D. Mara‎

‎Bacteriology for Sanitary Engineers‎

‎Harcourt Brace/Churchill Livingstone 1974. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. In fair condition suitable as a study copy. Harcourt Brace/Churchill Livingstone hardcover‎

Ссылка продавца : 4468529 ISBN : 0443009805 9780443009808

‎David Davis Rutstein‎

‎Engineering and Living Systems‎

‎MIT Press 1970. This book has hardback covers. Ex-library With usual stamps and markings In fair condition suitable as a study copy. No dust jacket. Please note the Image in this listing is a stock photo and may not match the covers of the actual item700grams ISBN:0262180480 MIT Press hardcover‎

Ссылка продавца : 3322893 ISBN : 0262180480 9780262180481

‎DAVID DICKSON‎

‎TECNOLOGIA ALTERNATIVA‎

‎COLECCION BIBLIOTECA DE DIVULGACION CIENTIFICA MUY INTERESANTE N.14-199 paginas‎

‎David Donald‎

‎Bombers of World War II‎

‎Grange Books Ltd 1998. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item1350grams ISBN:9781840131499 Grange Books Ltd hardcover‎

Ссылка продавца : 6779223 ISBN : 1840131497 9781840131499

‎David E. Goldberg‎

‎The Entrepreneurial Engineer: Personal Interpersonal and Organizational Skills for Engineers in a World of Opportunity‎

‎Wiley-Blackwell 2006. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. In good all round condition. No dust jacket. Wiley-Blackwell hardcover‎

Ссылка продавца : 6999501 ISBN : 0470007230 9780470007235

‎David E. Wilkins‎

‎Practical Planning: Extending the Classical AI Planning Paradigm‎

‎Academic Press 1988. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. In good all round condition. No dust jacket. Academic Press hardcover‎

Ссылка продавца : 5401971 ISBN : 093461394X 9780934613941

‎David Ensor‎

‎Thirty Acres and a Cow‎

‎The Country Book Club 1956. "How one adult couple managed to escape from the city to the land and all that it involved in labour and discomfort". Tidy robust copy with one owner's name otherwise clean. Cloth. Good. 8vo - over 7�" - 9�" tall. The Country Book Club Hardcover‎

Ссылка продавца : 051950

‎David G Reay‎

‎Implementing Training Competent Trainer's Toolkit‎

‎Kogan Page 1994. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item250grams ISBN:9780749412876 Kogan Page paperback‎

Ссылка продавца : 4228953 ISBN : 0749412879 9780749412876

‎David G. Alciatore‎

‎Introduction to Mechatronics and Measurement Systems Engineering Series‎

‎McGraw-Hill Higher Education 2005. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. In good all round condition. No dust jacket. McGraw-Hill Higher Education hardcover‎

Ссылка продавца : 7354219 ISBN : 0072963050 9780072963052

‎David G. Reay‎

‎Evaluating Training Competent Trainer's Toolkit‎

‎Kogan Page Ltd 1994. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item300grams ISBN:9780749412883 Kogan Page Ltd paperback‎

Ссылка продавца : 7227536 ISBN : 0749412887 9780749412883

‎David Glover‎

‎What do Levers do Cased What do. do‎

‎Heinemann Library 1996. This book has hardback covers. Ex-library With usual stamps and markings In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item400grams ISBN:9780431062686 Heinemann Library hardcover‎

Ссылка продавца : 3618314 ISBN : 0431062684 9780431062686