Building a Successful Customer-service Culture: A Guide for Library and Information Managers
2002rif. FacetPub-9781856044493Facet Publishing 2002. Hardcover. New. This management guide takes a practical and strategic approach to developing a customer-service culture. The book covers established areas such as customer satisfaction staff training and planning as well as developing areas such as customer services required by the virtual library environment. Facet Publishing hardcover
BookVistas · India163,19 USD≈ 145,80 €
